Customer Experience Services

 

Customer Experience Strategy & Design

我们相信以人为本的客户体验可以建立客户忠诚度并改善业务战略. 我们定义和开发的客户体验不仅适用于今天，也适用于明天. 我们通过分析数据、渠道灵活性、服务和购买便利性来制定CX策略. 我们试图整合简单性和易用性，以改善客户体验. Whatever industry you may be in, whoever your client base is, 我们的工作经验确保我们能够识别客户体验问题并提供解决方案.

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Customer Experience Strategy & Design

 

Customer Journey Mapping

顾客旅程映射是发现顾客行为和品牌行为的关键环节. 从发现服务或产品到第一次使用, buying or purchasing process to repeat customer; we analyze the different stages of customers. 我们经验丰富的设计师团队使用这些地图来了解客户的动机点, pain points, their behavior, how they respond and make decision, 是什么影响了他们，又是什么让他们存在. 我们与客户合作，重新定义营销策略，提升客户体验.

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Customer Journey Mapping

 

Engaging UI/UX Consulting and Design

优秀的UI和UX携手并进，确保网站可用性和产品可用性. As a leading UX agency, 我们确保最终用户是您所有设计考虑的核心. 我们提供广泛的用户体验研究设计服务, sitemap and information architecture, grid-based structure, navigation structure, colors & emotions, animations, interactions, design hierarchy, illustrations, design system, mobile environment, user flows and process, UX wireframes, interactive prototypes, visual design, user accessibility, usability testing, full usability audit and reports. 我们相信，数据驱动的用户洞察和验证是成功的关键.

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Engaging UI/UX Consulting and Design

 

Customer experience management

客户体验管理是设计和应对客户互动的一个很好的实践，以满足或超越他们对更高客户满意度的期望, loyalty and advocacy. In Customer experience management, we support operations and break-fix process; which will deliver omnichannel experiences and track customer interactions throughout their journey. We identify, 收集并解释经验数据集, document customer journeys and pain points; develop analytical models to drive proper insights and integrate customer experience system to frontend and backend business applications! 为了获得最佳的投资回报率，我们不断地对其进行测量和优化.

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Customer experience management

 

Customer Experience Transformation

快乐的客户是成长的秘诀. 数字技术已经改变了他们的消费习惯，允许客户选择他们想要的东西，并决定进入当下. 与我们合作，您可以使用最佳措施，并根据我们的建议改善您的现有绩效, best practices and proven techniques. 我们了解客户的旅程，通过流程创新推动前端转型 & improvements, 指出提高得分和衡量感知客户体验的举措，并定义正确的kpi.

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Customer Experience Transformation

 

Channel Reimagination and Management

Use the power of mobility, social media, digital media, digital marketing, 游戏化等，使您的客户能够为您现有的业务品牌或渠道添加功能. We make sure about the omnichannel customer interactions; manage web content and on-board partners. 我们针对特定行业的客户体验解决方案确保个性化, predictive, reimagined, 以及跨地区、跨语言的量身定制的客户服务. 我们帮助品牌和企业扩大运营规模, grow revenue, 在降低成本的同时提高客户满意度.

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Channel Reimagination and Management

 

Customer Insight Management

我们结合了深厚的行业知识, 利用我们的职能能力和技术知识，帮助我们的客户了解他们的客户，并制定策略，吸引和留住越来越多的潜在客户. We will test different approaches and learn from the different results; To generate valuable insights and recommendations; we are ready to tackle more complex, 在整个企业中更大规模的项目. 我们主导客户倾向分析，并利用这种智能逐步改进营销策略，管理数据质量，确保用户组织范围内的可操作性.

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Customer Insight Management

Drive Business Outcomes with 
Digital Customer Experience

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HubSpot Solution Partner

我们是HubSpot解决方案提供商合作伙伴，这使我们能够提供增长解决方案. With the use of HubSpot, 我们提供多种方式，包括帮助台和票务, customer feedback, surveys, email marketing, 更多的是为了改善数字客户体验.

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SEMrush Certified Agency Partner

我们有另一件值得骄傲的事，我们很自豪能被认可为SEMrush认证代理合作伙伴. By integrating Google Analytics, SEMrush and our AI-based predictive analytics tools; We help our clients to analyze traffic, customer journey reports, customer behaviour, marketing funnel, 更多的是重新定义和取悦他们的客户体验.

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Happy Customers

通过提供良好的用户体验和简单的导航来取悦您的客户, AI based product search, simplify buying experience, 增加对话的灵活性等等.

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主动和个性化的客户参与

通过以用户为中心的设计和设计思维原则，提供一流的一致用户体验.

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Improved Customer Acquisition

Generate new leads with referral system, integrate cross selling and up selling, build omni channel plan, 落实客户反馈，提升客户体验, keep your brand message clear, implement customer loyalty programs, 利用客户分析等等.

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Improved Brand Perception

不再等待时间在您的网站. 让你的网站导航清晰明了，让你的产品页面引人注目. Streamline the one-page checkout process, free shipping offer, 有一个连贯和系统的内容策略. 通过询问顾客的反馈来吸引他们, shopping experience, product review, referral program, and more.

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Omnichannel Enablement

我们使用混合、自适应或响应式技术提供平台竞争解决方案开发. 我们将线上和线下渠道联系起来，通过汇总数据为您的客户提供量身定制的旅程, 并在所有渠道提供一致的个性化体验.

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重新激活你的客户体验策略

Invest in the right customer data, right property data, 改进您的内部流程以改善交叉销售, commerce and omnichannel strategy, full site redesign or restructure, platform implementation service, 网站性能审计和优化方案, track and analyze your users regularly, and more.

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Empowered Sales

To empower your sales, we can integrate live chat, personalized coupon code, referral program, upsell your products, improve product photos and descriptions, bulk up email list subscriptions, launch a loyalty program, build social media shop and more.

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Augmented Services

Integrate customer interaction service, experience design and performance, design thinking and signature moments, customer journey data visualization, experience engine and more.

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Digital Loyalty and Engagement Solution

我们提供易于使用的忠诚度和激励管理解决方案, campaign management and execution, micro financial transactions, track and trace, and machine to machine communications.

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360° Customer Experience Services

我们帮助客户不断提升客户体验. 我们通过连接人员、流程、数据和技术，创造卓越的客户体验. 我们使用A/B测试、热图、调查、投票等方式来提供360°客户体验服务.

把客户体验带到新高度

  • Brands benefits when customers are happy
  • Impacts long-term revenue
  • 提供客户服务体验的首选渠道
  • Keep your customer relationship alive
  • Great omnichannel experience
  • 完善服务链，丰富客户体验
  • Higher Customer Retention
  • Triple your sales
  • Interact uniquely with
    customers

Customer Experience Service FAQs

数字客户体验是你的用户或客户与你的品牌的互动, business website or online store.

CX refers to the customer experience; it is a broader journey of your business website or application users or customers within it.

嗯，不同品牌、不同企业的客户体验挑战是不同的. Following are the most common challenges.

  • 在客户旅程的每一步提供个性化的体验
  • 达到目标，卓越的运营是必不可少的
  • 使用和调整多个渠道以提供一致的体验

There are multiple ways to improve customer experience; including integrate personalization, adopt top-down approach, use customer journey mapping, 通过开放文本调查获取客户反馈, improve your customer service, and many more.

Yes. 所有您需要做的是填写请求报价表或电子邮件我们 [email protected]

Omnichannel customer experience, 通过预测分析将数据转化为见解, data driven marketing, chatbots, voice commerce, real time visual engagement, more data transparency, 忠诚度计划等是当前数字客户体验的趋势. If you wish to integrate with your current brand or business website; feel free to contact us.

客户体验对你的企业来说是一种福气. 一个良好的优化和鼓舞人心的客户体验将帮助您的客户轻松引导使用网站或电子商务服务.

整体的客户体验可以根据各种因素来衡量，包括客户满意度得分, net promoter score, customer effort score, external and industry benchmarks, brand attributes, feedbacks, KPI and more.

Well, there is no one size fit option. 我们根据不同的业务和品牌采取不同的方法. We analyze the customer data, segment customers profiles, identify engagement opportunities, 在多个渠道中定义或分发, 使客户的旅程尽可能地轻松和更多.

Discovery, 参与和交付是数字客户体验服务中最重要的领域.

客户旅程映射是关于客户意图的可视化图表或故事情节, motivations, 痛点和与品牌的每一次接触, service or product.

UX和CX都不仅仅是相关的. 用户体验(UX)是关于用户如何与考虑信息架构的特定产品或服务进行交互和体验, interaction design, content strategy, empathy, value design, user research and usability factors. 而客户体验(CX)是客户与整个公司或品牌的互动和体验，考虑到品牌声誉, customer service, operations, value, sales, advertising, marketing, product delivery, and more factors.

Get Started with Digital Customer Experience Service!

你是否在寻找客户体验策略 & design, journey mapping, UI/UX design and consulting, customer experience management, transformation, channel reimagination & management, insight management or anything, 我们提供端到端的数字化客户体验服务. 我们有一个专家团队，可以帮助您的品牌产生更多的收入，并通过数字营销将您的业务提升到一个新的水平 & SEO services! 如果您对我们的客户体验服务有任何疑问, feel free to contact us or email us at [email protected] or call us at (810)-358-8040.

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